Order Policies + Contact Us
Please take a look at our FAQ for any questions you may have.
Can't find your question? Please email email@example.com with your order number &/or question in the subject line. Have an urgent question? You can chat with us Monday-Friday from 8 AM - 4 PM PST in the chat room on the bottom right corner of your screen.
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
Shipping & Delivery
Our current order processing time is 1-2 business days for in-stock merchandise. During this processing time, your online order is transmitted to our fulfillment center, safely packed, and processed for shipment. Orders are not deliverable on Sundays or Holidays. Free Domestic CA Shipping for order $150 or more.
- "2ND-Day Air" and "Next Day Air" shipping methods indicates the transit time after the order has been picked up by the shipping carrier, and does not include the processing time at our fulfillment center. "2ND-Day" and "Next Day Air" indicates business days (not including weekends or holidays).
We want to ensure that your order is shipped to you as quickly as possible. If your order has experienced a delay in shipment which exceeds the normal processing and shipment time, please contact at firstname.lastname@example.org
The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Virus Intl. to import the goods on his behalf. Further, the consignee/buyer agrees Virus Intl may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods
Privacy & Security
We are committed to protecting your privacy and ensuring that all customer information be kept strictly confidential. VIRUS administers and manages this website.
Collection of Information
To better serve you, we collect and store information about visitors to this website. We may ask, at certain times (purchase or order of a product, contest/sweepstakes/promotion, registering for a catalog) for you to provide information such as name, shipping/billing address, phone number, email address, credit card information, birth date, gender, age, occupation, etc.We may also maintain/retain a record of your purchases from the website.
Use of Information
By utilizing this website, you are consenting to the use of customer data as herein described, including but not limited to the processing of any personal and sensitive data included in the data you provide.
We communicate with users to our services on a regular basis via email. For example, we may use your email address to confirm your request, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. When you make a purchase from us we use your information to process your order, to send an e-mail to confirm your order, and to contact you via phone, mail, or e-mail if we have any questions regarding your order. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional. If you wish to opt-out and prefer not to receive information about additional products and services, promotions, and contests through e-mail, mail, or phone, you may do so by sending us an email at email@example.com. Please note: Such requests will be honored within ten (10) business days according to section 5(a)(4)(A)(i) of the Can-Spam Act. While we will process your request as soon as possible, please be aware that in some circumstances you may receive a few more messages until your request is processed. You also may opt-out of receiving such emails by clicking on the "unsubscribe" link within the text of the email.
We recognize that we must maintain and use customer information responsibly and are committed to doing so. If you have any questions regarding our privacy statement, please email us.
ALL ITEMS MARKED AT 50% OFF OR MORE ARE FINAL SALE
If you are unsatisfied with an item that you have purchased, you may return the item in new, unused condition with tags attached for refund within 30 days of receiving the order.
Please note that the following conditions apply:
- Shipping charges are not refunded when you return an item.
- Items must be in new, unworn condition. Clothing items must have tags attached to be returnable.
- We do not store our customers' credit card information on file, we are unable to charge your card for any difference in price.
Please allow 5-7 business days for processing once the return reaches our fulfillment center.
- Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center
Include a note with the following information:
- Order Number
- Reason for Return