FAQ

Returns

Items marked at 50% off or more are not eligible for return or exchange. All items with a discount of 50% off or more are FINAL SALE.

All items marked at 50% off or more are FINAL SALE. FINAL SALE items may be marked with a red "SALE" circle &/or marked with FINAL SALE in the product description.

After you have processed your return, you can keep the tracking number on the free label we have sent you to keep track of its location. Once you have received your return label, take note of the tracking number. Launch our chat app then select track an order. Once the item(s) has been delivered to our fulfillment center, we ask for 5-7 business days (Monday-Friday) for processing. You will receive an email notification with the refund receipt or store credit code.

If you are located in CA & you are the person who placed the order, then yes! We will provide you with a free return label as long as the item(s) meets all qualifications. We do not provide free return labels on orders that were placed outside of the CA or orders that were received as gifts.

All event purchases, through Virus International, are FINAL SALE.

General Questions

Generally, our team is able to respond to any questions you may have in 1-2 business days. If you have an urgent question, you can chat with us on the bottom right corner of our website during the hours of 8:00 AM - 4:00 PM PST.

We want your products to have the longest life possible, so we recommend washing your items on a cold, delicate cycle & hang drying. We also recommend staying away from bleach & fabric softener.

In short, the answer is no. For example, a site wide sale, in itself, is considered a discount and therefore, only one discount code may be applied per order. No other discount codes may be stacked together, as well. By adding another discount code, it will take away the sale prices or original discount, and apply the discount code that you entered.

We recommend that you save the discount code until after the sale has ended, so that you are able to maximum your discounts.

We sure do! If you want to sell some of the coolest compression gear & active wear on the planet, please contact our team for more information.

We accept all major credit card providers (Visa, Mastercard, American Express, Discover, Diners Club, JCB), PayPal, Amazon Pay, & Apple Pay. 

SHIPPING/RECEIVING

You can generally expect this within 1-2 business days of your order being placed. As soon as your item is prepared for shipment, we’ll send you over a tracking number.

We offer free shipping on domestic orders over $150

We know, you’re super excited to get your gear (we don’t blame you)! Please allow 24-48 hours for your tracking information to update. If you still aren’t getting any information on your package’s whereabouts, please contact our customer service team through the chat.

Orders placed within the CA will take 1-5 business days after the order processing period to reach you once it has shipped depending on where you live & the shipping method chosen. When you receive your tracking information, you can click on the tracking number for an ETA on when your items will get to your doorstep.

Once an order has shipped, we are unable to change the delivery address.

Orders

As long as you have not received tracking information, we can cancel an order for you. Please reach out to our customer service team through the chat with your order number.

Sizing can be tricky, we totally get it. Take a look at our sizing guide on any product page to see what size you are in our products.

Order can’t be combined at this time, however if they are placed in the same day they will likely ship out on the same day.

With so many cool items to pick from, it can be hard to choose between them! You can purchase e-gift cards here.

Second guessing on a size or item? As long as you have not received tracking information, please chat with our VTeam during normal business hours & have your order number available.

If your order was placed within 3 days of the start date of a sale, we do offer price matching in the form of a store credit. The store credit will not expire & can be used on any items. Please reach out to our customer service team through the chat to exercise this option.