If you need to set up a return and if your item(s) are eligible, according to our requirements, please secure the item(s) and ship to the following address:

Attn: Virus International YYZ4 Returns
724 Caledonia Rd
Toronto, ON M6B 3X7

Please include a note with the following (as well as email our Customer Service Team with the tracking number and following information once the return has shipped):

  • Name:
  • Order ID:
  • Item(s) being returned:
  • Reason for return(s):
  • Tracking #: (if applicable)


**Your order may be eligible for a complementary return label as well. To check, please reach out to our Customer Service Team. We do not allow exchanges for the Canadian site at this time. All returns will be refunded back to the original form of payment**